Frequently Asked Questions

No. It is not necessary to have an appointment when your pet needs emergency care. Calling ahead to one of our Fetch locations is appreciated, but not necessary.  

Patients seen for emergency services are on a first come, first served basis. However, patients with life-threatening injuries or illnesses will take precedence when deemed medically necessary.

Yes. At Fetch, family members can visit their hospitalized pets. It is best to contact the Customer Service Representatives (CSRs) to ensure appropriate staff is available or to schedule a convenient time for you to visit.

A veterinary specialist is a veterinarian who practices in a particular clinical field of veterinary medicine like oncology or surgery. Specialists complete additional training, internships, and residencies in their field of expertise and must pass a series of arduous examinations. When a pet is referred to a veterinary specialist, it is because a pet’s health problem requires expertise and equipment that a primary veterinarian may not have.

Yes. If your primary veterinarian decides it is best for your pet to see a specialist, they will contact the specialist’s practice to complete a Referral Form and submit any necessary records. Your veterinarian will also request that you make an appointment with the specialist.

Yes. Communication between your primary veterinarian and the Fetch team is key to providing proper care for your pet, whether by phone, fax, email or in person. Each time your pet is seen at Fetch, their records will be emailed or faxed to your primary veterinarian. It is Fetch’s utmost priority to have the most up to date information available for all parties involved in caring for your pet.

If you need to cancel or reschedule an appointment, please contact our CSRs at one of our locations. We would appreciate a 24-hour advance notice for cancellations.