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Frequently Asked Questions


In preparation for your emergency or specialty services appointment, please review our commonly asked questions. If this is a pet emergency or you need immediate assistance, please call us directly at 813.603.8000.

Is An Appointment Necessary For An Emergency?

No. It is not necessary to have an appointment when your pet needs emergency care. Calling ahead to Fetch at 813.603.8000 is appreciated, but not necessary.

What is the wait time if I bring my pet for emergency care?
Patients seen for emergency services are on a first come, first served basis. However, patients with life-threatening injuries or illnesses will take precedence when deemed medically necessary.
Can I Visit My Pet If They Are Hospitalized?
Yes. At Fetch, family members can visit their hospitalized pets. It is best to contact the Customer Service Representatives (CSRs) at 813.603.8000 to ensure appropriate staff is available or to schedule a convenient time for you to visit.
What is a Veterinary Specialist?
A veterinary specialist is a veterinarian who practices in a particular clinical field of veterinary medicine like oncology or surgery. Specialists complete additional training, internships and residencies in their field of expertise and must pass a series of arduous examinations. When a pet is referred to a veterinary specialist, it is because a pet’s health problem requires expertise and equipment that your primary veterinarian may not have.
Is an Appointment Necessary with a Specialist?
Yes. If your primary veterinarian decides it is best for your pet to see a specialist, they will contact the specialist’s practice to complete a Referral Form and submit any necessary records. Your veterinarian will also request that you make an appointment with the specialist.
Will You Talk To My Veterinarian About My Pet’s Condition?
Yes. Communication between your primary veterinarian and the Fetch team is key to providing proper care for your pet, whether by phone, fax, email or in person. Each time your pet is seen at Fetch, their records will be emailed or faxed to your primary veterinarian. It is Fetch’s utmost priority to have the most up to date information available for all parties involved in caring for your pet.
What if I Need to Cancel My Appointment?
If you need to cancel or reschedule an appointment, please contact our CSRs at 813.603.8000 or email We would appreciate a 24-hour advance notice for cancellations.

Get in Touch!

Our team of experts is here for you. Please complete the form below to send a message and a member of our team will get back to you as quickly as possible. If this is a pet emergency or you need immediate assistance, please call us directly.

Brandon, FL: 813.603.8000

Bonita Springs, Cape Coral, & Naples, FL: 239.260.4100

Greenville, SC: 864.900.5888